Front Office Associate
2 days ago
The Front Office Associate is responsible for providing a warm welcome, smooth check-in/check-out, and excellent guest service throughout their stay. The role requires proficiency in **Kannada** along with English/Hindi to effectively interact with local and regional guests, ensuring clear communication and a memorable guest experience.
**Key Responsibilities**:
**Guest Services**
- Welcome and greet guests warmly upon arrival.
- Handle check-in and check-out processes efficiently.
- Assist guests with inquiries, requests, and complaints in a professional manner.
- Communicate fluently in **Kannada** to cater to regional guests.
**Reservation & Front Desk Operations**
- Manage reservations, room allocations, and guest records.
- Update and maintain PMS (Property Management System) with accuracy.
**Cashiering & Billing**
- Process payments, invoices, and billing accurately.
- Manage foreign currency exchange (if applicable).
- Maintain cash float and daily reports.
**Coordination**
- Coordinate with housekeeping, F&B, and other departments for smooth guest services.
- Report maintenance issues and guest feedback to the concerned team.
**Compliance & Standards**
- Follow hotel policies, safety, and security procedures.
- Uphold grooming standards and maintain a professional appearance.
**Skills & Competencies**:
- **Mandatory**: Proficiency in **Kannada** (spoken & understanding).
- Fluency in English and Hindi preferred.
- Excellent communication and interpersonal skills.
- Customer service-oriented with a positive attitude.
- Ability to multitask and work under pressure.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund
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