Customer Service Representative

2 weeks ago


Mumbai Maharashtra, India Avaan Excess Full time

Job Summary:
Key Responsibilities:

- Greet and assist passengers at the kiosk with product or service-related queries.
- Explain excess baggage solutions, travel accessories, and promotional offers.
- Handle billing, POS transactions, and maintain accurate records.
- Coordinate with backend logistics for baggage pickups or deliveries.
- Ensure kiosk cleanliness, stock availability, and visual merchandising standards.
- Resolve customer complaints or escalate issues to the supervisor.
- Maintain daily sales and service reports.
- Adhere to airport security and operational protocols.

Qualifications & Skills:

- Minimum HSC / Graduate in any discipline.
- 1-3 years of experience in customer service, retail, or hospitality (airport experience preferred).
- Good communication skills in English, Hindi, and regional languages.
- Basic computer knowledge and familiarity with billing systems.
- Pleasant personality and ability to work in a fast-paced environment.
- Willingness to work in shifts, including weekends and holidays.

Working Conditions:

- Shift-based role (Morning, Evening, Night).
- Uniform and ID badge provided as per airport guidelines.
- Training on product knowledge and customer handling will be provided.

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person



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