Customer Care Executive

1 week ago

Kondapur Hyderabad Telangana, India Mlops solutions Full time

**Position : CUSTOMER SUPPORT EXECUTIVE.**

**Experience : 5+ years**

**Location : Hyderabad, Full Time**

**We are seeking a Customer Support Executive who will serve as the first point of contact for**

**customers seeking assistance with company's product/service. The role involves handling**

**inquiries, providing solutions, and ensuring overall customer satisfaction. You will play a key role**

**in maintaining a positive relationship with customers by offering timely and effective support.**

**Key Responsibilities**:
**Identify customer issues and provide clear and accurate solutions.**

**Troubleshoot product/service-related problems and guide customers through the**

**necessary steps to resolve them.**

**Document customer interactions in the CRM system, ensuring all details are accurately**

**recorded.**

**Maintain knowledge of products, services, and policies to provide accurate information to**

**customers.**

**Process orders, returns, and exchanges as necessary.**

**Handle customer complaints and escalate issues when required to ensure timely**

**resolution.**

**Follow up with customers to ensure their issues are resolved and they are satisfied with**

**the service.**

**Provide feedback and insights to management regarding common issues or areas for**

**improvement.**

**Meet and exceed performance targets related to customer satisfaction, response time,**

**and issue resolution.**

**Stay updated with new product features, promotions, and changes in company policies.**

**Qualifications**:
**Proven experience in customer service, support, or a similar role.**

**Strong communication skills, both written and verbal.**

**Excellent problem-solving and conflict-resolution skills.**

**Ability to remain calm and professional when handling stressful situations.**

**Proficiency in using CRM software, MS Office, and other relevant tools.**

**Strong attention to detail and organizational skills**

Pay: ₹8,552.03 - ₹25,335.64 per month

Schedule:

- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 5 years (preferred)
- total work: 5 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9398382807
Application Deadline: 20/12/2024

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