Executive - Crew Support
2 weeks ago
**Core Job execution accountabilities: -**
- Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.
- Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis.
- Ensure that no tickets/requests/feedback/queries should breach the SLA - 48 Hours.
- Ensuring follow ups are done on escalated tickets.
- Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals. Ensure any change in the system design or functionalities are properly documented and disseminated by the team.
- Partnering with the different business groups on issue resolution and enhancement implementation.
- Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Assist with management of the department and complete tasks & projects as delegated by the manager.
- Ensure an overall helpful transparent & trustworthy image of ICare with clients.
- To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules
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Executive - Crew Rostering
2 weeks ago
Gurgaon, India Indigo Airlines Full timeEnsure crew rosters are planned in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these planned rosters especially with large crew numbers will form the most challenging aspect of this position. - Maintain communication with internal and external vendors to ensure smooth delivery of crew rosters...
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Executive - Crew Planning
1 week ago
Gurgaon, India Indigo Airlines Full time**Role Responsibility**:To ensure the on-time construction and publication of legal & efficient crew schedules for the airline. The post holder will be key in delivering on the improved process within Crew Planning functions towards the end goal of bringing optimization and improving crew efficiency. **Job Description - Crew Planner** - Consults within...
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Executive - Crew Optimization
5 days ago
Gurgaon District, Haryana, India Indigo Airlines Full time**1) Job Purpose** - Create and manage optimized crew solutions effectively and efficiently - Code changes in system as per change in business requirements. - Presenting analytical reports to leadership to support decision making. - Make recommendations and raise timely alarm to eliminate roadblock in minimizing costs for the organization. - Maintain data...
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Vertical Lead – Crew Rostering
1 week ago
Gurgaon, Haryana, India Apex One Full time ₹ 18,40,000 - ₹ 44,40,000 per yearJob Title:Vertical Lead – Crew Rostering (Associate Director Level)Location:GurgaonWork Mode:Full-time | Work From OfficeCompensation:Up to ₹37 LPAAbout The CompanyA leading aviation company is seeking an experienced and strategic professional to lead itsCrew Rostering Vertical. The role involves managing end-to-end rostering processes, optimizing...
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Director - Data & AI Engineering
4 days ago
Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOur client is a global aviation powerhouse and one of the most recognized names in the airline industry. As a marquee player in the aviation space, the company is undergoing a bold digital transformationreimagining its operations, customer experience, and business strategy through the lens of data, AI, and cloud innovation. From predictive maintenance and...
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Online Support Executive
6 days ago
Gurgaon, Haryana, India 19 Job Support Full time ₹ 15,000 - ₹ 20,000 per yearQualification- Any GraduateExperience yrsRoles & Responsibilities-1. Assisting students / candidates with technology set-up issues and providingguidelines.2. Developing courteous professional connect with the candidate by way ofspeaking and personality.3.Perform various admin activities.Required Skills / Mandatory-1. Candidate must have a laptop/ desktop,...
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Executive Secretary
1 week ago
Gurgaon, Haryana, India Executive Search Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesProvide high-level administrative and operational support to the Chairman.Manage calendar, meetings, travel plans (minimal travel involved).Coordinate with internal and external stakeholders with utmost confidentiality.Prepare presentations, reports, and communication materials.Support strategic initiatives leveraging AI tools for...
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Customer Service Executive
1 week ago
Gurgaon, Haryana, India Twenty4x Full time ₹ 2,00,000 - ₹ 6,00,000 per year247 support to vessel crewsResolve platform issues & ticketsGuide users on modulesEscalate technical problemsDocument actions accuratelyMonitor recurring issuesEnsure clear communication & SOP compliance
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Executive - Standards & QA
2 weeks ago
Gurgaon, India Indigo Airlines Full time**Responsibilities**: - Compilation, follow-up and maintenance of CTR reports; - Compilation, follow-up and maintenance of Crew queries on SOP (Standards Query); - Inflight issues/ reports compilation, coordination and follow-up; - Pilot Tracker coordination and update - Extraction of crew names from de-identified FDM & SOP reports on monthly basis; -...
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Executive Revenue
1 week ago
Gurgaon, India Indigo Airlines Full timeTo ensure that the inflight sales information is collected from crew, entered in the designated portal, all the sales - cash, credit card, pre-paid and corporate are tallied. If there are any differences they need to be cleared then and there and if not possible at the earliest. - We versed with accounts payable and SAP - To assist in audit - both internal...