Customer Relationship Officer

3 days ago


Perungudi Chennai Tamil Nadu, India skyfall voice communications pvt ltd Full time

**Building and Maintaining Relationships**:CRM professionals act as the primary point of contact for clients, fostering long-term relationships through regular communication and personalized support.
- **Understanding Customer Needs**:They actively listen to customer feedback, conduct surveys, and analyze data to identify trends and preferences.
- **Addressing Customer Concerns**:CRM managers promptly and effectively resolve customer complaints and issues, ensuring a positive experience.
- **Identifying Opportunities**:They look for opportunities to enhance the customer experience, cross-sell or upsell products, and identify areas for improvement.
- **Collaboration and Communication**:They work closely with sales, marketing, and product teams to align strategies and improve the overall customer journey.
- **Onboarding New Clients**:CRMs handle the onboarding process for new clients, ensuring a smooth transition and introduction to the brand.
- **Monitoring and Measuring Satisfaction**:They track customer satisfaction metrics, gather feedback, and use this information to drive improvements.

Specific Tasks:

- **Utilizing CRM Software**:CRM managers use software to manage customer interactions, track data, and generate reports.
- **Analyzing Data**:They analyze CRM data to identify customer trends, measure campaign effectiveness, and provide insights for sales and marketing teams.
- **Developing and Implementing Strategies**:CRM managers create and implement customer retention programs and strategies to foster long-lasting relationships.
- **Communicating Updates**:They keep customers informed about new products, services, and company developments.
- **Training and Development**:They may be involved in training new team members on customer-focused processes.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8939410546



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