Customer Relationship Officer
1 day ago
**Building and Maintaining Relationships**:CRM professionals act as the primary point of contact for clients, fostering long-term relationships through regular communication and personalized support.
- **Understanding Customer Needs**:They actively listen to customer feedback, conduct surveys, and analyze data to identify trends and preferences.
- **Addressing Customer Concerns**:CRM managers promptly and effectively resolve customer complaints and issues, ensuring a positive experience.
- **Identifying Opportunities**:They look for opportunities to enhance the customer experience, cross-sell or upsell products, and identify areas for improvement.
- **Collaboration and Communication**:They work closely with sales, marketing, and product teams to align strategies and improve the overall customer journey.
- **Onboarding New Clients**:CRMs handle the onboarding process for new clients, ensuring a smooth transition and introduction to the brand.
- **Monitoring and Measuring Satisfaction**:They track customer satisfaction metrics, gather feedback, and use this information to drive improvements.
Specific Tasks:
- **Utilizing CRM Software**:CRM managers use software to manage customer interactions, track data, and generate reports.
- **Analyzing Data**:They analyze CRM data to identify customer trends, measure campaign effectiveness, and provide insights for sales and marketing teams.
- **Developing and Implementing Strategies**:CRM managers create and implement customer retention programs and strategies to foster long-lasting relationships.
- **Communicating Updates**:They keep customers informed about new products, services, and company developments.
- **Training and Development**:They may be involved in training new team members on customer-focused processes.
**Job Types**: Full-time, Permanent, Fresher, Internship
Pay: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8939410546
-
Customer Relationship Officer
2 weeks ago
Perungudi, Tamil Nadu, India Ticknetwork pvt Ltd Full timeRole: CRM ManagerYear Of Experience: 2-5 YearSalary: Up to 30 CTCGender : Female PreferredImmediate Joining / 10 Days NoticeJob Summary:Responsible for managing customer relationships, maintaining client data, handling inquiries, and ensuring smooth communication between customers and the company to improve satisfaction and retention.Key...
-
Customer Relationship Officer
2 weeks ago
Chennai, Tamil Nadu, India AMALGAMATIONS REPCO LTD Full timeCustomer Relationship Officer (CRO) is primarily responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty, while also contributing to the company's overall growth. Key duties include handling customer inquiries, resolving complaints, identifying new business opportunities, and developing strategies...
-
Customer Relationship Officer
5 days ago
Alandur, Chennai, Tamil Nadu, India AMALGAMATIONS REPCO LTD Full timeCustomer Relationship Officer (CRO) is primarily responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty, while also contributing to the company's overall growth. Key duties include handling customer inquiries, resolving complaints, identifying new business opportunities, and developing strategies...
-
Customer Relationship Officer
7 days ago
Ambattur, Chennai, Tamil Nadu, India Babyhug Full timeUrgent hiring for Customer Relationship Officer Brand Name : Babyhug Location : Ambattur Pay: ₹15,000.00 - ₹19,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Performance bonus **Language**: - English (preferred) Work Location: In person
-
Customer Relationship Officer
1 week ago
Tambaram, Chennai, Tamil Nadu, India Ticknetwork pvt Ltd Full timeRole: CRM Manager Year Of Experience: 2-5 Year **Salary**: Up to 30 CTC Gender : Female Preferred Immediate Joining / 10 Days Notice **Job Summary**: Responsible for managing customer relationships, maintaining client data, handling inquiries, and ensuring smooth communication between customers and the company to improve satisfaction and...
-
Customer Relationship Officer
2 weeks ago
Chennai, Tamil Nadu, India Cosmosoft technologies Full timecustomer relationship manager (CRM) is responsible for maintaining customer satisfaction and ensuring customers have positive experiences with a company. Their duties include: Building relationships: Establishing and maintaining positive relationships with customers Responding to inquiries: Providing prompt and satisfactory responses to customer inquiries...
-
Customer Relationship Officer
1 day ago
Chennai, Tamil Nadu, India Vervenest Technologies Full timeRole**:CRO - Customer Relationship **Officer - Relevant Experience: 1 - 3 years - Roles: - Excellent communication skills. - Sales and Data management experience. - Well versed with MS Office and Computers MS Word, MS Excel & MS Power Point. - Good analytical and logical reasoning ability - suggest outcomes / actionable from data analysis - NP: 0-15 Days -...
-
Customer Relationship Officer
1 day ago
Ambattur, Chennai, Tamil Nadu, India BANKBAZAAR.COM Full time**A brief about the Job description**: **Designation: Customer Relationship Officer (WORK FROM OFFICE)** **HR Recruiter: Lavanya** **Contact: 7338828060 **Roles & Responsibilities**: - Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility - Suggesting the customer alternative...
-
Customer Service Officer
3 days ago
Perungudi, Chennai, Tamil Nadu, India Cognex technology pvt ltd Full time_Customer Service Officer's primary responsibility is to act as a liaison between a company and its customers, ensuring their satisfaction and resolving any issues or concerns they may have. This involves handling inquiries, processing orders, addressing complaints, and providing information about products or services. The role requires strong communication...
-
Customer Relationship Officer
5 days ago
Ambattur, Chennai, Tamil Nadu, India BANKBAZAAR.COM Full time**A brief about the Job description**: **Designation: Customer Relationship Officer (WORK FROM OFFICE)** **HR Recruiter: Lavanya** **Contact: 7338828060 **Roles & Responsibilities**: - Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility - Suggesting the customer alternative...