Customer Relationship Officer

11 hours ago


Tambaram Chennai Tamil Nadu, India Ticknetwork pvt Ltd Full time

Role: CRM Manager

Year Of Experience: 2-5 Year

**Salary**: Up to 30 CTC

Gender : Female Preferred

Immediate Joining / 10 Days Notice

**Job Summary**:
Responsible for managing customer relationships, maintaining client data, handling inquiries, and ensuring smooth communication between customers and the company to improve satisfaction and retention.

**Key Responsibilities**:

- Maintain and update customer database in CRM software.
- Handle customer queries and complaints promptly.
- Coordinate with sales, production, and dispatch teams for order follow-up.
- Prepare and share regular customer reports and feedback.
- Support the sales team with lead follow-up and customer communication.
- Ensure timely communication regarding delivery, payments, and service issues.
- Build and maintain good relationships with key customers.

**Key Skills**:

- Good communication and coordination skills.
- Basic knowledge of CRM software and MS Office.
- Customer service and follow-up ability.
- Data management and reporting skills.

**Qualification**:

- Bachelor’s degree in Business, Marketing, or related field.
- 2 -5 years of experience in CRM or customer service (manufacturing / Relevant).

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund



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