Customer Relationship Officer
1 day ago
Role: CRM Manager
Year Of Experience: 2-5 Year
**Salary**: Up to 30 CTC
Gender : Female Preferred
Immediate Joining / 10 Days Notice
**Job Summary**:
Responsible for managing customer relationships, maintaining client data, handling inquiries, and ensuring smooth communication between customers and the company to improve satisfaction and retention.
**Key Responsibilities**:
- Maintain and update customer database in CRM software.
- Handle customer queries and complaints promptly.
- Coordinate with sales, production, and dispatch teams for order follow-up.
- Prepare and share regular customer reports and feedback.
- Support the sales team with lead follow-up and customer communication.
- Ensure timely communication regarding delivery, payments, and service issues.
- Build and maintain good relationships with key customers.
**Key Skills**:
- Good communication and coordination skills.
- Basic knowledge of CRM software and MS Office.
- Customer service and follow-up ability.
- Data management and reporting skills.
**Qualification**:
- Bachelor’s degree in Business, Marketing, or related field.
- 2 -5 years of experience in CRM or customer service (manufacturing / Relevant).
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
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