Customer Support Executive

6 days ago

New Town Kolkata West Bengal, India 10xgrowthaccelerator Full time

Customer Support Executive (Contractual )

Location: Kolkata

Pay: ₹17,000 - ₹17,400/month (In-hand)

Contract Duration: 4 Months.

About the Role

We are hiring Customer Support Executives for the Sainsbury International Process on a contractual basis. This is a great opportunity for freshers to gain hands-on experience in an international voice and chat support environment.

Key Responsibilities

Handle customer queries via voice and chat channels.

Provide accurate and timely resolutions to customer issues.

Maintain a professional and courteous communication style.

Ensure adherence to quality standards and process compliance.

Eligibility Criteria

Education: Graduate in any stream (mandatory).

Experience: Freshers are eligible (Contractual role).

Skills Required:
Excellent spoken and written English.

Good grammar, pronunciation, and communication skills.

Ability to handle customer interactions confidently.

Work Schedule & Benefits

Shifts: Evening & Night (Rotational).

Working Days: 5-6 days per week.

Cab Facility: Provided (Pickup & Drop for night shifts).

Additional Benefits:
Performance Bonus: Up to ₹2,000/month.

Travel Allowance: ₹1,400/month.

Compensation

CTC: ₹2 LPA

In-hand Salary: ₹17,400/month.

Interview Process

1. HR Screening - Voice, Grammar & Accent Check

2. Functional Round - Mock Call/Chat Handling

3. AMCAT Test - Minimum qualifying score: 58

4. Final Operations Round

**Job Type**: Contractual / Temporary
Contract length: 3 months

Pay: ₹17,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Location**:

- New Town, Kolkata, West Bengal (required)

Work Location: In person

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