Customer Support Executive

13 hours ago

Kolkata West Bengal, India SSPV Consultants Private Limited Full time

**Job Title**: Customer Support Executive

**Experience**: 1-2 years of experience in customer support, preferably in foreign exchange transactions

**Education**: Graduate preferred

**Employment Type**:Full-Time

**Job Overview**:
We are seeking a Customer Support Executive with experience in foreign exchange transactions to handle customer interactions and branch operations efficiently.

**Key Responsibilities**:

- Handle cash transactions and maintain accurate billing records.
- Assist walk-in customers and provide information on foreign exchange services.
- Quote and book currency rates with customers.
- Manage fund withdrawals and support customers in currency purchase and sales.
- Coordinate with the head office for export booking and domestic currency transfers.
- Prepare and submit daily and monthly reports to the Branch Manager.
- Ensure proper filing of all vouchers and transaction-related documents.
- Follow operational procedures and ensure compliance with KYC, AML, and RBI regulations.
- Promote the company’s financial products and services.
- Address customer inquiries and escalate complaints when necessary.

**Skills & Competencies**:

- Experience in foreign exchange transactions is required.
- Strong communication skills (oral & written).
- Good customer service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Problem-solving and decision-making abilities.
- Strong mathematical and data entry skills.
- Ability to manage transactions efficiently and accurately.

**Why Join Us?**
- Full training provided for the role.
- Career growth opportunities to Assistant Branch Manager roles.
- Competitive salary and performance-based incentives.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8446417344

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