Customer Marketer

6 days ago

Hyderabad Telangana, India Optmyzr Full time

Remote/Hyderabad, India
- 3+ years- 3+ years of experience in customer marketing, advocacy, or lifecycle marketing, preferably in B2B SaaS (digital marketing or adtech a plus).
- Proven ability to run advocacy and incentive programs, manage NPS tracking, and create customer-facing content like case studies, testimonials, and reviews.
- Excellent written and verbal communication skills, with a knack for storytelling and customer engagement.
- Strong project management, organizational, and relationship-building abilities.
- Familiarity with marketing tools like HubSpot, Google Workspace, Confluence, Slack, and GA4.
- Comfort with using AI tools for scaling customer insights, automation, and personalization.
- Collaborative mindset, able to work cross-functionally with Customer Success, Product, and Sales.
- Bonus: experience with community engagement, SEO, or virtual event facilitation.

**Responsibilities**:
- Lead customer advocacy programs and manage incentives, eligibility, and fulfillment.
- Own NPS tracking, feedback analysis, and customer engagement activities.
- Collaborate with Customer Success, Product, and Sales to collect insights and improve the customer journey.
- Create content such as case studies, testimonials, reviews, FAQs, and solution pages.
- Manage Customer Advisory Board operations—organize meetings, capture insights, and coordinate follow-ups.
- Conduct customer interviews and surveys to identify success stories and build authentic relationships.
- Support marketing launches by aligning customer insights with messaging and campaign strategies.
- Measure and report on customer marketing performance—advocacy metrics, NPS trends, engagement data, and ROI.

**Why Optmyzr**:
**Customer Connection**
Build programs that turn users into advocates, using real customer stories to strengthen trust and drive retention.

**Strategic Impact**
Shape how customers experience and engage with Optmyzr, influencing both marketing and product strategy through insights-driven initiatives.

**Innovation and Autonomy**
Use AI and automation to scale customer marketing programs efficiently, experiment with creative approaches, and see your ideas come to life.

**Collaboration at Scale**
Work closely with Product, CS, and Sales teams in a global environment that values transparency, teamwork, and fresh thinking.

**Flexibility and Growth**
Enjoy a culture that respects work-life balance, encourages continuous learning, and rewards initiative and ownership.

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