Digital Marketing Strategist, Customer Success

2 weeks ago

Hyderabad Telangana, India Google Full time

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 3 years of experience in digital marketing, sales, and multi-functional project management leadership with customer impact.

**Preferred qualifications**:

- Master's degree or PhD.
- Experience managing insights, analytics, client management, or consulting oriented projects driving customer success with cross-functional stakeholders.
- Experience in cross-functional and multi-layered stakeholder project management, and driving business outcomes and customer solutions through collaboration.
- Experience implementing and managing digital advertising campaigns, as well as managing solutions with clients.
- Experience working with analytical problem-solving projects.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Drive impact across Markets, Customers, and Stakeholders through multi-dimensional problem solving and cross-functional collaboration, delivering a positive experience to Google's clients.
- Drive decision-making and thought-leadership with Sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains business growth.
- Build frameworks and customer solutions (e.g., OCT, O2O, LTV, SSD) and help activate these with customers for long-term trust and value.
- Support the Management team and provide coaching to the wider team, and act as a trusted advisor with key stakeholders in driving critical Business Discipline activities like Workflow, Pipeline, Vendor Utilization, Product activation, and People Pillars.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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