Chief Transformation Officer

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:

- You will engage with our largest customer’s C-Suite Executives leveraging your extensive industry and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform. In the course of these CXO engagements, you will also advise and work closely with key internal Executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community.
- Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
- Work with Customer CXOs to build out their transformation strategy.
- Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
- Develop and drive prospect pipelines by hosting CXO round tables, delivering industry keynotes, and leading other executive-level field marketing activities.
- Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

**Qualifications** To be successful in this role you have**:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 15+ years of experience in Senior leader roles leading large, cutting-edge technology organizations and achieving breakthrough outcomes. Former C-level or VP level preferred.
- Experience leading business transformations at scale.
- Extensive experience facing external customers articulating product benefits and being a customer trusted advisor.
- Experience with SaaS/PaaS and ServiceNow products are ideal.
- Demonstrated ability to lead and collaborate effectively across internal and external organizations, including Engineering, Sales, Strategic partners and ISVs.
- Expert-level executive presentation skills, including large presentations, executive briefings and small groups roundtables.
- Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment.
- Executive-level consulting or CXO advisor experience preferred.

JV20

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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