International Customer Support

2 weeks ago

Gurugram Haryana, India Neelam Enterprise Full time

**Responsibilities**
- Provides excellent Customer Service
- Research supplier inquiries and provide information through voice or written communication
- Provides details on accesses needed for suppliers to utilize self-service tools
- Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.
- Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
- Proper grammar and spelling in written communications with customers
- Meet expectations of productive time using time management skills
- Comply with company policies, procedures, and standards of ethics and integrity
- Identify through group chat/floor walking when intervention is needed
- Monitor Oracle ticket queues and assign tickets to agents to work
- Handle all escalated tickets
- Monitor excessive calls on the same topic
- Forecast customer demands based on call reason volume
- Agent scripting review/maintenance
- Generate Reports
- Have weekly reports sent to Management

**Qualifications**
**Minimum Qualifications/Skills**
- Organization and time management skills, Working knowledge of MS Excel
- Experience with MS Office, entering data into Excel Spreadsheets, the Internet and the ability to learn and utilize new software programs
- The ability to communicate with supervisor regarding any issues or questions which may hamper the successful completion of assigned work in a timely manner.
- The ability to use computers and computer systems (including hardware and software) to enter data, to process information, and as a form of communication with customers and others in the company.

Preferred Qualifications/ Skills
- The ability to read and understand information and ideas presented in writing.
- The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
- The ability to communicate information and ideas in speaking so others will understand.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9328167263

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