Implementation Trainer

6 days ago

Remote, India Replicon Full time

**Position Overview**

Replicon, the Time Intelligence Company, has a comprehensive suite of products, powered by the Time Intelligence Platform, to manage enterprise time, projects, people, costs, gross pay & profits. We support more than 1.5 million people across thousands of customers spanning 180+ countries around the globe.

Replicon offers a fast-paced, innovative environment where you and your team will be empowered to sell our solutions which leverage Time as a strategic asset within an organization. This includes Time Management and Professional Services Automation solutions. Our goal is to build a smart, ambitious Sales organization, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort.

Replicon is currently looking for an SME to support the learning needs of the Implementation Team. This role will be responsible for conducting products-focused onboarding learning programs for all new employees and other related activities for the existing employees at Replicon, Bangalore Location.

**Open to work in Global working hours**

**We have**:

- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes

**You have**:

- Bachelor’s Degree or equivalent work experience in the software industry
- Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training
- Excellent verbal and written communication skills
- Experience working with remote teams
- Strong time management and organizational skills with high attention to detail
- Willing to work in MST shift

**What you’ll do**:

- Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation - Enterprise Segment
- Collaborate with the Business Manager in creating learning strategies for the Team
- Work with the implementation team to identify areas where additional training would improve the team's performance in terms of project delivery
- Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions
- Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them
- Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders
- Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes
- Ensure quality training is provided to the clients with doing QA of calls and documentation
- Regularly do audits and address gaps of the implementation team with tools for support and additional training
- Provide support and ensure process adherence

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