Corporate Butler- Luxury Store

5 days ago

Kala Ghoda Mumbai Maharashtra, India Elite Butlers Full time

**Role Overview**:
The Corporate Host will serve as the **first point of contact and brand ambassador** for the luxury store, ensuring every guest receives a warm, personalized, and memorable welcome. The role is centered on **elevating client experience** through hospitality, attention to detail, and seamless coordination with the sales and guest relations teams.

**Key Responsibilities**:

- **Guest Reception**: Welcome clients with warmth and professionalism, ensuring a smooth and pleasant arrival experience.
- **Client Engagement**: Offer personalized assistance to guests, anticipate their needs, and guide them through the store experience.
- **Hospitality Service**: Offer refreshments, ensure comfort, and manage client waiting areas to maintain an impeccable environment.
- **Coordination**: Liaise with sales, guest relations, and store management teams for efficient client flow and service support.
- **Event Support**: Assist during private events, client appointments, and in-store experiences to maintain luxury service standards.
- **Brand Representation**: Reflect the brand’s elegance and values through demeanor, grooming, and communication.
- **Guest Feedback**: Collect and communicate client feedback to enhance the overall in-store experience.
- **Operational Support**: Ensure all hospitality supplies and service touchpoints are maintained and replenished.

**Skills & Attributes**:

- Exceptional communication and interpersonal skills.
- Graceful presence with impeccable grooming and etiquette.
- Strong sense of discretion, poise, and emotional intelligence.
- Customer-centric attitude with attention to detail.
- Ability to multitask and stay composed under pressure.
- Fluent in English (knowledge of additional languages is an advantage).

**Qualifications & Experience**:

- Graduate / Diploma in Hospitality, Luxury Management, or related field.
- Minimum **3-6 years** of experience in **luxury retail, hospitality, or guest relations**.
- Prior experience in **5-star hotels or high-end brand environments** preferred.

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