Butler

1 week ago

Mumbai, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

RESPONSIBILITIES

An In-Room Dining (IRD) Butler is responsible for delivering a seamless, personalized, and elevated dining experience to all in-house and VIP guests, ensuring each order is served with precision, discretion, and Four Seasons service standards. The IRD Butler is also responsible for maintaining all IRD operational areas, ensuring readiness and cleanliness at all times.

TASKS

Order Handling & Service
• Receive, confirm, and process IRD orders accurately via phone, tablet, or in-person requests.
• Prepare miseen place, set up trays, trolleys, and in-room dining presentations according to Four Seasons standards.
• Deliver and serve food and beverages promptly, explaining menu items and ensuring correct placement and presentation in the guest room or suite.
• Handle special requests, dietary restrictions, and last-minute changes with professionalism and efficiency. Guest Experience & Personalization
• Anticipate guest needs and preferences, offering thoughtful and personalized touches, especially for VIP guests.
• Provide discreet and attentive service during in-room meals, replenishments, and turndown amenities.
• Act as a point of contact for VIPs for any F&B-related needs during their stay. Operational Standards & Hygiene
• Maintain high standards of hygiene, sanitation, and orderliness in the IRD pantry, back-of-house, and all service equipment.
• Ensure all trays, trolleys, and service items are cleared from guest rooms promptly and professionally.
• Clean, sanitize, and self-inspect all IRD work areas according to Four Seasons hygiene protocols. Equipment & Inventory Management
• Ensure all IRD equipment (e.g., coffee machines, hot boxes, warmers) is clean, operational, and safely handled.
• Monitor and restock pantry supplies, condiments, cutlery, and glassware as per par levels.
• Immediately report any malfunctioning equipment, accidents, or safety hazards to management. Coordination & Communication
• Liaise with the kitchen, housekeeping, and concierge teams to ensure smooth and timely delivery of IRD and VIP services.
• Keep accurate records of orders, VIP preferences, and special occasions to assist in guest recognition.

ADDITIONAL RESPONSIBILITIES

Carry out any additional duties as assigned by the Director of Food & Beverage or IRD Manager. Be flexible to assist in other F&B outlets or service areas during peak operations or special events. Form part of the Emergency Response Team while on shift, as required.

SKILLS AND COMPETENCIES

Fluent in English, both written and spoken; additional languages are an advantage. Strong guest engagement and interpersonal skills with the ability to interact discreetly with high-profile guests. High degree of product knowledge on menu offerings, wines, beverages, and Four Seasons service standards. Knowledge of safe food handling, hygiene protocols, and basic equipment maintenance.

EDUCATION

Secondary education or equivalent; additional hospitality certifications preferred.

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