Luxury Client Advisor – Fine Jewelry

2 days ago

Kala Ghoda, India Estaa Full time ₹ 4,80,000 per year

Location: Kalaghoda, Mumbai
Office Timings: Monday to Saturday – 10 AM to 7 PM
Expected Experience: Minimum 5 years in luxury retail or premium client-facing roles

Estaa, a distinguished name in luxury fine jewelry, is seeking an experienced and sophisticated Luxury Client Advisor to be part of our flagship showroom in Kalaghoda. The ideal candidate will play a key role in elevating client experiences, building lasting relationships with high-net-worth individuals, and contributing to the brand's growth through personalized service and refined sales expertise.

Key Responsibilities:

  • High-Touch Client Engagement: Build enduring relationships with HNIs, influencers, stylists, and wedding planners, ensuring repeat business and high-value referrals through personalized service and proactive follow-ups.
  • Luxury Sales Excellence: Consistently achieve and exceed individual and store sales targets by adopting a consultative, needs-based approach to selling.
  • Product Mastery: Demonstrate in-depth knowledge of Estaa's collections—materials, gemstones, craftsmanship, heritage, and bespoke services—to educate and captivate discerning clientele.
  • Tailored Client Experiences: Deliver a world-class in-store experience, including curated recommendations, private appointments, and storytelling that reflects Estaa's values and artistry.
  • Business Development & Networking: Identify and engage new client segments via high-end networking, collaborations with stylists/wedding planners, private showcases, trunk shows, and participation in select luxury exhibitions.
  • Clienteling & CRM: Maintain up-to-date client records, preferences, and purchase histories in CRM tools to enhance loyalty and personalize future interactions.
  • Cross-Functional Collaboration: Liaise with the store team, inventory, and design team to fulfill client requests, ensure seamless handovers, and support back-end coordination.
  • Market Awareness: Keep abreast of industry trends, competitor activities, and customer insights to support business strategy and client engagement efforts.

Qualifications:

  • Graduate or postgraduate degree in Business, Marketing, Luxury Brand Management, or related field
  • 5 years of experience in luxury retail sales or premium client advisory roles (preferably in jewelry, fashion, watches, or lifestyle)
  • Fluent in English; additional regional or international languages are a plus
  • Polished, well-groomed, and articulate with a refined sense of luxury aesthetics
  • Strong sales acumen with the ability to manage high-value transactions confidently
  • Flexible to work weekends, events, and peak retail seasons
  • Proven ability to connect with elite clientele and deliver elevated experiences

Job Type: Full-time

Pay: ₹40, ₹80,000.00 per month

Schedule:

  • Weekend availability

Supplemental Pay:

  • Commission pay

Work Location: In person

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