CRM & Collection Executive
7 days ago
1. **Rent & CAM Collections**:
- Monitor and ensure timely rent and Common Area Maintenance (CAM) charge collections from brands and investors.
- Coordinate with the accounts team for reconciliation and outstanding tracking.
2. **Customer Interaction & Support**:
- Handle inbound and outbound customer calls related to site services, billing, and feedback.
- Build strong relationships with retailers, investors, and brand representatives.
3. **Feedback Management**:
- Collect and maintain regular feedback from retailers and customers.
- Share insights with the operations and marketing team for service improvements.
4. **Data Management**:
- Update customer and payment data on **Scoop Sense** daily.
- Maintain records of communications, collections, and customer issues.
5. **Documentation**:
- Manage CAM agreements and related documentation.
- Ensure proper filing of all agreements, circulars, trackers, and SOP-related documents.
6. **Communication**:
- Follow up for payments and maintain clear records of communication.
7. **Reporting**:
- Share daily payment collection reports with the relevant departments.
- Maintain trackers for calls, feedback, and site updates.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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