CRM & Collection Executive

7 days ago


Khanna, India AP Estate Center Full time

1. **Rent & CAM Collections**:

- Monitor and ensure timely rent and Common Area Maintenance (CAM) charge collections from brands and investors.
- Coordinate with the accounts team for reconciliation and outstanding tracking.

2. **Customer Interaction & Support**:

- Handle inbound and outbound customer calls related to site services, billing, and feedback.
- Build strong relationships with retailers, investors, and brand representatives.

3. **Feedback Management**:

- Collect and maintain regular feedback from retailers and customers.
- Share insights with the operations and marketing team for service improvements.

4. **Data Management**:

- Update customer and payment data on **Scoop Sense** daily.
- Maintain records of communications, collections, and customer issues.

5. **Documentation**:

- Manage CAM agreements and related documentation.
- Ensure proper filing of all agreements, circulars, trackers, and SOP-related documents.

6. **Communication**:

- Follow up for payments and maintain clear records of communication.

7. **Reporting**:

- Share daily payment collection reports with the relevant departments.
- Maintain trackers for calls, feedback, and site updates.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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