Customer Success Associate

4 days ago

Royapettah Chennai Tamil Nadu, India Mentor Match Full time

**Join Mentor Match as a Customer Success Associate**

**Job Title**: Customer Success Associate

**Location: Chennai, Royapettah**

**Work Days**: Monday to Saturday

**Work Time: 10pm to 7am**

**About Mentor Match**

Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to empower students and ensure seamless experiences for parents and tutors.

**Position Overview**

We are hiring educators to join as Customer Success Representatives. This role combines teaching expertise with customer support to enhance user satisfaction, drive retention, and promote growth.

**Key Responsibilities**
- Build strong relationships with parents and tutors, understanding and addressing their needs.
- Resolve inquiries and technical issues, ensuring timely and effective solutions.
- Use teaching insights to assist with curriculum queries, mark improvement and progress tracking.
- Proactively renew subscriptions, upsell services, and drive customer loyalty.
- Provide feedback to improve processes and enhance platform features.

**Qualifications**
- Master’s degree in Education or related fields.
- 3+ years teaching IGCSE, GCSE, IB, or CCS curricula.
- Excellent communication and problem-solving skills.
- Tech-savvy with experience in online tools and platforms.

**Benefits**
- Competitive salary and growth opportunities.
- Collaborative and purpose-driven work environment.
- Chance to make a meaningful impact on students and tutors.
- upto 9lpa (Based on experience)

**Job Types**: Full-time, Permanent

Pay: ₹850,000.00 - ₹900,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Royapettah, Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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