Front Office Supervisor

4 days ago

Munnar, India Fort Munnar Full time

**Core Responsibilities**
- **Guest Services Management**:

- Greet and assist guests with check-in/check-out procedures.
- Handle guest inquiries, complaints, and special requests.
- Ensure a high level of customer satisfaction.
- **Team Supervision**:

- Supervise front desk staff (receptionists, bellhops, concierge).
- Schedule shifts and manage attendance.
- Train new employees and provide ongoing coaching.
- **Administrative Duties**:

- Maintain records of guest information and transactions.
- Prepare reports (occupancy, revenue, etc.).
- Ensure compliance with company policies and procedures.
- **Communication & Coordination**:

- Coordinate with housekeeping, maintenance, and other departments.
- Relay important information to staff and management.
- Ensure smooth handovers between shifts.
- **Cash & Billing Management**:

- Oversee billing and payment processes.
- Handle cash, credit card transactions, and financial discrepancies.

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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