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Customer Support Executive

3 weeks ago

Navi Mumbai District Maharashtra, India Hyrmus Full time

**Job Description: Customer Support Executive (BPO)**

**Location**: Navi Mumbai
**Experience**: 0.6 - 3 Years (Freshers with excellent communication skills can apply)
**Salary**: Competitive (Based on experience and skills)
**Work Type**: Full-time | Rotational Shifts | Work from Office

**Role Overview**:
We are hiring **Customer Support Executives** for our dynamic BPO team. In this role, you will handle customer queries, provide solutions, and ensure a great experience for customers through voice or chat support.

**Key Responsibilities**:

- Interact with customers to resolve their queries and provide accurate information.
- Maintain a professional and friendly tone during all interactions.
- Keep detailed records of customer conversations and feedback.
- Follow processes and achieve daily targets for query resolution and quality.
- Collaborate with the team to improve service delivery.

**Requirements**:

- Minimum 6 months of experience in a customer service role (BPO experience preferred).
- Excellent verbal and written communication skills in English.
- Ability to work in rotational shifts and adapt to a fast-paced environment.
- Strong problem-solving and interpersonal skills.
- Basic computer skills and familiarity with CRM tools.

**Benefits**:

- Competitive salary and performance incentives.
- Training and growth opportunities within the organization.
- Collaborative and supportive work culture.

If you are passionate about customer service and ready for a rewarding role in the BPO industry, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- Domestic voice process: 1 year (required)

Work Location: In person