Sales Trainer-bpo

6 days ago

Hyderabad, India Covi-Sense Full time

Sales Coach

Roles and Responsibilities
- Plan, implement and manage sales educational workshops for New hire and On-Floor agents
- Design quality sales training programs
- Identify needs, strengths and weaknesses and develop sales skills improvement plan
- Organize and monitor every sales training
- Use various training methods and strategies to for skill training
- Serve as advisor to our employees by answering all of their sales related questions and concerns
- Schedule individual and team training plans on a regular basis
- Develop Sales Training material
- Develop instructional material for sales trainees.
- Develop communication skills in sales team
- Evaluate sales performance to ensure incorporation of taught techniques
- Report on training program effectiveness
- Maintain updated curriculum database and training record

Education & Experience
- Graduates
- 3+ years of experience in contact center.
- 2+ years of experience as a Sales trainer in contact center (Customer sales and service training experience)
- Excellent communications & presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
- Extensive knowledge of learning principles and modern training techniques
- In-depth knowledge of the training and sales process and best practices
- Understanding of sales process, preferably with customer service experience
- Customer Service Attitude.
- Good understanding of CEC Audit & Coaching process.
- Excellent Presentation, Feedback & Coaching skills.
- Technical knowledge of English communication - intonation, syllable, punctuation etc.
- Conflict resolution skills.
- Operational knowledge of MS Office: Excel, Word and PowerPoint
- Strong analytical and decision making skills.
- TTT Certified - Advantage

**Job Type**: Regular / Permanent

**Salary**: ₹38,000.00 - ₹40,000.00 per month

Schedule:

- Flexible shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 9398327524

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