Front Desk Receptionist

7 days ago

Munnar, India Hawk hospitality Full time

_**FRONT OFFICE EXECUTIVE**_
- **Job Summary**:_

The Front Office Executive is the face of the hotel or resort, responsible for creating a welcoming first impression and ensuring a smooth check-in and check-out experience for guests. This role requires excellent communication, customer service, and organizational skills.
- **Key Responsibilities**:_
- Greet guests warmly upon arrival and assist with check-in/check-out procedures.
- Handle guest registrations, room assignments, and process payments.
- Respond to guest inquiries and provide information about hotel services, facilities, and local attractions.
- Coordinate with housekeeping, room service, and other departments to meet guest needs.
- Address and resolve guest complaints or issues professionally and efficiently.
- Maintains front desk records, logs, and reports accurately.
- Monitor lobby areas and ensure cleanliness and professional presentation.
- Manage and update the PMS (Property Management System).
- Follow hotel policies, safety protocols, and grooming standards at all times.

**Qualifications and Skills**:

- Bachelor's degree or diploma in Hospitality Management or related field (preferred).
- Prior experience in front office, reception, or guest services (minimum 1 year preferred).
- Proficiency in hotel management software (e.g., Opera, IDS, Cloudbeds).
- Excellent communication in English (additional languages are a plus).
- Strong customer service and interpersonal skills.
- Ability to multitask, remain calm under pressure, and handle guest complaints.
- Well-groomed appearance and professional attitude.

**Work Conditions**:

- Rotational shifts including weekends and holidays.
- Standing for extended periods.
- Uniform required (as per hotel policy).

**Salary: 12000 to 20000**

**Location: Chithirapuram, powerhouse,Kerala. 685565.**

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: On the road

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