Office Admin

4 days ago

Nagercoil, India Panacorp Computer Academy Full time

**Key Responsibilities**:
**Team Leadership**:

- Lead, motivate, and manage a team of telesales representatives.
- Set clear performance expectations and provide regular feedback to enhance individual and team performance.
- Conduct regular team meetings to communicate goals, updates, and best practices.

**Sales Strategy and Planning**:

- Develop and implement effective telesales strategies to achieve sales targets.
- Collaborate with the sales leadership team to align telesales goals with overall business objectives.
- Analyze market trends and competitor activities to identify new opportunities.

**Training and Development**:

- Provide comprehensive training for new hires and ongoing coaching for existing team members.
- Identify skill gaps and organize training sessions to address specific needs.
- Foster a culture of continuous learning and development within the team.

**Customer Relationship Management**:

- Ensure effective communication and relationship-building with clients.
- Handle escalated customer issues and collaborate with other departments to provide solutions.
- Implement strategies to enhance customer satisfaction and loyalty.

**Process Improvement**:

- Identify areas for process improvement and efficiency within the telesales team.
- Implement best practices to streamline workflows and enhance overall productivity.
- Stay abreast of industry trends and recommend adjustments to sales strategies as needed.

**Reporting**:

- Prepare and present regular reports on team performance, sales trends, and other relevant metrics to senior management.
- Provide insights and recommendations based on data analysis.

**Qualifications and Requirements**:

- Bachelor's degree in business, marketing, or a related field.
- Proven experience in telesales, with a minimum of 5 - 10 in a managerial or supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Results-driven with a track record of meeting or exceeding sales targets.
- Ability to thrive in a fast-paced and dynamic environment.
- Strategic thinker with the ability to make data-driven decisions.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7339419666

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