Guest Relationship Executive

2 weeks ago

Pune Maharashtra, India Antheia Resorts Full time

Qualification
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- Excellent attention to detail
- The ability to work across a 7 day roster - evenings, mornings and weekends
- Commitment to delivering a high level of customer service
- Be the first point of contact and greet guests with a warm welcome every time.
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Handle all keys, mail, messages and any other items for guest as requested.
- Provide information and assist all guests.
- Provide courteous and efficient service and if possible to comply with each and every guest request.
- Assign rooms and prepare keys/folders for all arriving guests and groups.
- Maintain good guest relations with in-house guests at all times.
- Post all charges without delay and update the folios.
- Courteous and hospitable attitude at all times.
- File registration cards for arriving guest.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Seniors for further follow up when necessary.
- Develop a professional and courteous working relationship with colleagues within the organization and maintain an effective flow of communication with all hotel personnel.
- Maintain a well-groomed appearance and a tidy work area.
- Keep Personal Grooming at the highest standard.
- Perform all other duties assigned by the Manager

Pay: ₹240,000.00 - ₹360,000.00 per year

Supplemental Pay:

- Yearly bonus

**Experience**:

- Hotel management: 2 years (required)

Work Location: In person

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