Guest Relationship Executive

5 days ago

Vidyavihar Mumbai Maharashtra, India STAYWOOD Full time

Job Title: Guest Relationship Executive

Company: [Staywood Service Apartment]

Location: [Vidyavihar]

**Job Summary**:
Key Responsibilities:
1. OTA Platform Management: Monitor and manage bookings, reviews, and communications on Airbnb, MakeMyTrip, etc.

3. Guest Issue Resolution: Address and resolve guest concerns and issues efficiently, ensuring high guest satisfaction.

4. Proactive Outreach: Contact guests pre-arrival, during stay, and post-departure for feedback and to check on their experience.

5. ETA Checks: Proactively call guests to confirm Estimated Time of Arrival (ETA) and ensure smooth check-in processes.

6. Relationship Building: Foster positive relationships with guests to encourage repeat business and positive reviews.

7. Feedback Management: Collect and analyze guest feedback to identify areas for improvement in services.

8. Collaboration: Work with internal teams (housekeeping, maintenance) to ensure guest needs are met promptly.

**Requirements**:

- Experience: Prior experience in hospitality, customer service, or guest relations preferred.
- Communication Skills: Excellent verbal and written communication skills in English; additional languages a plus.
- Problem-Solving: Ability to handle guest issues with empathy and efficiency.
- Proactive Approach: Self-motivated with a focus on guest satisfaction.
- Technical Comfort: Familiarity with OTA platforms and basic computer skills.

What We Offer:

- Opportunity to work in a dynamic service apartment environment.
- Training to enhance guest service skills.
- A focus on career growth in hospitality.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

**Speak with the employer**
+91 9326845060

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