Guest Relationship Executive

1 day ago

Vidyavihar Mumbai Maharashtra, India STAYWOOD Full time

Job Title: Guest Relationship Executive

Company: [Staywood Service Apartment]

Location: [Vidyavihar]

**Job Summary**:
Key Responsibilities:
1. OTA Platform Management: Monitor and manage bookings, reviews, and communications on Airbnb, MakeMyTrip, etc.

3. Guest Issue Resolution: Address and resolve guest concerns and issues efficiently, ensuring high guest satisfaction.

4. Proactive Outreach: Contact guests pre-arrival, during stay, and post-departure for feedback and to check on their experience.

5. ETA Checks: Proactively call guests to confirm Estimated Time of Arrival (ETA) and ensure smooth check-in processes.

6. Relationship Building: Foster positive relationships with guests to encourage repeat business and positive reviews.

7. Feedback Management: Collect and analyze guest feedback to identify areas for improvement in services.

8. Collaboration: Work with internal teams (housekeeping, maintenance) to ensure guest needs are met promptly.

**Requirements**:

- Experience: Prior experience in hospitality, customer service, or guest relations preferred.
- Communication Skills: Excellent verbal and written communication skills in English; additional languages a plus.
- Problem-Solving: Ability to handle guest issues with empathy and efficiency.
- Proactive Approach: Self-motivated with a focus on guest satisfaction.
- Technical Comfort: Familiarity with OTA platforms and basic computer skills.

What We Offer:

- Opportunity to work in a dynamic service apartment environment.
- Training to enhance guest service skills.
- A focus on career growth in hospitality.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

**Speak with the employer**
+91 9326845060

  • Guest Relationship Executive

    3 weeks ago

    Vidyavihar, India STAYWOOD Full time

    Job Title: Guest Relationship Executive Company: (Staywood Service Apartment) Location: (Vidyavihar) Job Summary: We are seeking a proactive and guest-focused Guest Relationship Executive to manage and enhance guest experiences in our service apartment. The ideal candidate will handle interactions via OTA platforms, respond to guest queries, ensure smooth...

  • Guest Relationship Executive

    1 week ago

    Vidyavihar, Mumbai, Maharashtra, India STAYWOOD Full time ₹ 1,92,000 per year

    Job Title: Guest Relationship ExecutiveCompany: [Staywood Service Apartment]Location: [Vidyavihar]Job Summary:We are seeking a proactive and guest-focused Guest Relationship Executive to manage and enhance guest experiences in our service apartment. The ideal candidate will handle interactions via OTA platforms, respond to guest queries, ensure smooth...

  • Guest Relationship Executive

    3 days ago

    Goregaon East, Mumbai, Maharashtra, India UK Realty Mumbai Full time

    Job Title: Guest Relationship Executive Location: Goregaon Department: Guest Services Key Responsibilities: 1. Guest Engagement: Greet and welcome guests upon arrival, providing a warm and personalized experience. Address guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction. Maintain constant communication...

  • Guest Relationship Executive

    5 days ago

    Dadar, Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    Ramee Guestline Hotel looking for Guest Relationship Executive with good English Communication skills **Job Types**: Full-time, Permanent Pay: ₹9,821.66 - ₹34,502.31 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus - Yearly bonus Work Location: In...

  • Guest Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Guest Relationship Executive, Mumbai. **Business**: Property and Asset Management, Mumbai Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations,...

  • Guest Relationship Executive

    7 days ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Guest Relationship Executive, Mumbai. **Business**: Property and Asset Management, Mumbai Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations,...

  • Guest Relationship Executive

    2 weeks ago

    Bavdhan, Pune, Maharashtra, India Goel ganga corporation Full time

    **Job Title: Guest Relationship Executive** **Role Overview**: We are seeking a proactive and professional individual to manage the front desk and create a welcoming atmosphere for our guests and visitors. The Receptionist will be responsible for handling inquiries, maintaining a tidy and organized reception area, and performing administrative tasks...

  • Guest Relation/client Relationships Executive

    7 days ago

    Mumbai, Maharashtra, India ProPmo services Full time

    POSITION TITLE: Guest Relations Executive Bangalore: Godrej Indra Nagar, Mfar Manyata Chennai: Global Infocity Park Mumbai: R Square,Oberoi Commerz III EXPERIENCE 2 Years to 3 years only EDUCATION Bachelor Degree BEHAVIOURAL COMPETENCIES - Attention to Detail - Initiative - Customer Orientation - Teamwork and Collaboration KNOWLEDGE AND SKILLS...

  • Guest Relationship Executive

    1 week ago

    Navi Mumbai, Maharashtra, India VnU Consulting Services Full time

    **Maintain cordial relations with customers, welcoming clients in a friendly & professional way as** **they walk-in & exit the sales office.**: - **Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form.**: - **Assigning a sales manager as approved by the site head.**: - **Handling booked...

  • Guest Relation Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time

    **Job Title: Guest Relation Executive (GRE)** **Reports to: Front Office Manager/Guest Services Manager** **Location: Peninsula Redpine Hotel, [Location]** **Job Summary**: **Key Responsibilities**: 1. Guest Interaction: Greet and welcome guests, anticipate their needs, and provide personalized service to ensure a memorable stay. 2. Guest Services:...