Customer Support Executive

3 days ago

Gurgaon, India Otipy Full time

Otipy is a community-based platform to connect consumers, resellers, and

farmers for bringing fresh produce to the doorstep.

Read more at Otipy, a social commerce platform, gets $32 million in Series B
Founded in 2016 by Varun Khurana, Otipy focuses on on-demand harvesting
according to predicted demand to keep minimum wastage through state-of
- the-art tecocurement, distribution, and delivery technology. Otipy sources
fresh produce from farmers across Haryana, UP, Delhi, Gujarat, Himachal
Pradesh, Karnataka, Rajasthan, and Maharashtra.

About Otipy:
Otipy is India’s first social commerce platform connecting end-consumers to
farmers through a community of resellers (mainly women). It is building a
scalable, demand-driven, and tech-enabled supply chain for fresh produce that
moves farm produce from farm to fork in less than 12 hours, giving consumers
unparalleled freshness. We work closely with 20,000+ resellers across Delhi-NCR
and serve over 4 Lakh consumers with fresh produce at their doorstep. Otipy
sources fresh fruits and vegetables from 10,000+ farmers across Haryana, UP,
Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, Maharashtra, and many
more. Our Mission is to transform the consumption habits of Indian households
by providing healthy farm-fresh produce and providing our farmers technical to
modernize farming, and buying the product at a fair price every day. Thus
creating an interdependent community of farmers and consumers.
Otipy has a great team of people with procurement backgrounds with vast
experiences and education from IIT’s and IIM’s. Working under their guidance
would be an impeccable experience.
- ____________________________________

Video Links:
1.)Otipy Consumer Link: Otipy |Get access to farm-fresh. Technology fruits & vegetables

through Otipy | Helping farmer to deliver fresh| - YouTube
2.)Otipy Farmers Link: Otipy | Otipy Partner Farmer | Fruits & Vegetables | - YouTube
3.)Otipy Warehouse Link: Otipy Warehouse Standard Operating Video | Fruits &
Vegetables Online App - YouTube

4.)Otipy Partner Link: Otipy Partner | Earn With Otipy | Online Fruits & Vegetables Delivery|
- YouTube
5.)Otipy Store Link: Otipy Partner | Earn with Otipy | Serve fresh vegetables and fruits in your community.
- Job description
**Job Description**:
Our Operations Executive (handling customer communication) play a crucial part in the mission to deal
with the different set of customers for appointments, establishing contact with the non-responsive
customers, accurate and professional customer service to all our customers. In a fun and fast-paced
What will you be doing
1. Connecting with customers for delivery
2. Communicate courteously with customers
3. Handle customer complaints/enquiries or requests
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery) for effective and fast issue resolution
What we need in you.
1. Experience in working on communication platforms tools
3. Excellent communication skills
4. Should speak Good in English, Hindi
5. Strong sense of customer empathy
6. Willingness to work during weekends
Office Venue - 4th floor,cube8,MM Towers, Udyog Vihar, Sector18, Gurgaon
Salary Upto - 12k Inhand
Organization - Otipy
Jobs Type - Part Time
Job Timing - 7am to 11am

**Job Type**: Part-time

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