Customer Support Executive

5 days ago

Gurgaon, India T&N Business Services Private Limited Full time

Role: Customer Support Executive

Location: Gurgaon

Position: 2

Experience: Min 2 years

Process Type: Blended

We are looking to hire an experienced, customer-oriented Customer Support Executive to utilize

inbound and outbound calls. The Support Executive’s responsibilities include up-selling our

products where possible, receiving incoming telephone calls & chats and assisting with

customer inquiries, as well as maintaining an accurate record of all calls & chats made and

received.

**Responsibilities**:
1. Generate promising leads from the new and existing customers database

2. Expert in handling customer queries on Web Chat

3. Develope in-depth knowledge of customer products and services to make suitable

recommendations based on customers' needs and preferences

4. You should also be able to liaise with the appropriate departments to resolve customer

complaints

5. Educate current and potential customers with product and service information

6. Building a strong relationship with the old and existing customers

7. Providing an excellent customer service to the customers based on their needs and

capabilities

8. Answering to customers' questions in regards to products and services via chats or calls

**Requirements**:

- Graduate (Bachelor's or associate's degree in marketing, communications, business

administration, or related fields is preferred)
- Proven experience of 2 years working as a Customer Support executive (Blended

process)
- The ability to follow scripts for Chats & Calls
- Strong negotiation and consultative skills
- Excellent organizational and problem-solving skills
- Effective communication skills
- Exceptional customer service skills
- Reporting skill is an ad-on
- Typing Speed required: 35-40 WPM

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Typing (required)
- TYPING SPEED MORE THAN 35WPM (required)

**Language**:

- English and have good communication skills (required)

**Speak with the employer**
+91 9340777924

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