Customer Support Executive

7 days ago

Gurgaon, India RAS Foirne HR Solutions Full time

Role: Customer Support Executive

Location: Gurgaon (WFO)

Position: 2

Experience: Min 1 year

Process Type: Blended

We are looking to hire an experienced, customer-oriented Customer Support Executive to utilize

inbound and outbound calls. The Support Executive’s responsibilities include up-selling our

products where possible, receiving incoming telephone calls & chats and assisting with

customer inquiries, as well as maintaining an accurate record of all calls & chats made and

received.

**Responsibilities**:
1. Generate promising leads from the new and existing customers database

2. Expert in handling customer queries on Web Chat

3. Develope in-depth knowledge of customer products and services to make suitable

recommendations based on customers' needs and preferences

4. You should also be able to liaise with the appropriate departments to resolve customer

complaints

5. Educate current and potential customers with product and service information

6. Building a strong relationship with the old and existing customers

7. Providing an excellent customer service to the customers based on their needs and

capabilities

8. Answering to customers' questions in regards to products and services via chats or calls

**Requirements**:

- Graduate (Bachelor's or associate's degree in marketing, communications, business

administration, or related fields is preferred)
- Proven experience of 1 years working as a Customer Support executive (Blended

process)
- The ability to follow scripts for Chats & Calls
- Strong negotiation and consultative skills
- Excellent organizational and problem-solving skills
- Effective communication skills
- Exceptional customer service skills
- Reporting skill is an ad-on
- Typing Speed required: 35-40 WPMEssential Competencies:

- Must be a Graduate (In any Stream)
Good communication skills (English and Local Language)
Experience Required - Minimum 2 - 4 Years in Team Handling(Field sales operation)

Roles and Responsibilities:

- Manpower Acquisition (BDL has to create a team of its own).
Managing, training, and providing overall guidance to the team of an assigned location.
Setting reasonable sales targets to be achieved by the team.
Maintaining a proven track record of daily, weekly, and monthly
Responsible for the achievement of targets, and acquisition of merchants/channel partners with daily/monthly targets.
Recruiting and training new sales staff and monitoring the team's sales performance.
Responsible for evaluating Sales team performances, assigning tasks, and providing support to team members.
Maintaining inventory, filling out paperwork after assigning the inventory to team members

**Salary**:

- 3.6LPA max

Mandatory guidelines to be followed:
Age criteria:18 -35

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Do you have a Bike?

License/Certification:

- Driving Licence (preferred)

**Speak with the employer**
+91 9096520424

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