Salon Assistant/receptionist

3 days ago


Gurgaon District Haryana, India Bizaccenknnect Pvt. Ltd. Full time

**Profile** - Salon/SPA Manager / Receptionist ( Salon / SPA )

**Location** - DLF Phase 1, Gurgaon

**Experience** - 2 years ( Minimum )

**Roles & Responsibilities**
- Assist clients with the check-in process at the salon desk ensuring the highest level of client service
- Responsible for engaging and assisting clients by educating them on service offerings
- Fill available openings in the salon schedule by offering additional services to clients in person and on the phone
- Adopt the “never say No” philosophy to schedule appointments for all clients by offering additional date and time options to accommodate the client’s needs if a same day appointment is not available
- If absolutely impossible to schedule client, call another beauty brands location to try and book the service that is unavailable
- Build a professional relationship with the Salon Professionals and educate yourself on all services offered
- Partner with the Management team to develop the salon professionals (skill level, time updates to complete service in efficient time frame, selection of service offerings & any salon issues that arise)
- Keep salon professionals on track and on time with all clients by supervising the scheduling of clients within the salon to ensure salon professionals maximize productivity to meet sales goals
- Challenge salon professionals to work clients in by staying late or coming in early to accommodate them.
- Recognize the accomplishments of salon professionals, including service revenue and customer count each week
- Present a professional appearance and maintain Beauty Brands grooming standards and dress code
- Manage reception telephone - screen and direct calls as appropriate.
- Greet all guests who enter the outlet.
- Provide directions to clients and vendors who arrive for services.
- Manage and direct inquiries from the public and customers.
- Provide general administrative and clerical support.
- Responsible to maintain a clean and presentable reception and common areas.
- Responsible for background operational alignment.

**Preferred Skills**
- Experience working as Floor Manager in wellness Industry, retail or similar industry must.
- Good knowledge in MS- Excel, Word, Powerpoint
- Excellent Communication & Interpersonal Skills
- Issue Resolution & People Understanding
- Team Management & People Compliance

Regards

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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