Gm/dgm/call Center- Nbfc

Customer Service ManagerWe are seeking an experienced professional to lead our customer support center.Key Responsibilities:Manage a team of customer support agents handling complaints, roadside assistance, escalations, and general inquiries.Ensure optimal staffing and shift rotations to maintain uninterrupted service.Monitor team performance using KPIs...

Job Title:This role is designed to maximize advisor productivity within the organization through Call Audits, thorough documentation and feedback. This will enhance call quality.Key Responsibilities:Conduct high-quality Call Audits with expertise in contemporary Conversion centric (Sales Process) call evaluation methods.Evaluate inbound and outbound sales...

Hi, We have urgent openings for Branch Executive or CSE position in our Kachery Branch in Kottayam district. **Vacant branch: Kanjirappally** **Salary Range**: Rs. 13100/- to 16500/ - **Job profile**: Achieving business targets Marketing Handling walk in customers in the branch - **If you are interested, please contact HR Department - 0484...

Job Title: Twilio Flex SpecialistWe are seeking a highly skilled professional to optimize telephony IVR, ACD & Dialer systems using cutting-edge methodologies.Design, develop, deploy and manage Telephony, Call Center & AI technologies across the enterprise.Experience with Contact Center technologies such as Genesys, Alvaria/Aspect, AWS, NICE/INContact,...

Collections ExpertOur organization aims to simplify financial literacy and credit access for millions of people.We strive to revolutionize how credit is managed by empowering users to take control of their credit health.The role's primary objective is to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan...

Operations and Network ExecutiveWe are seeking a skilled professional to join our team in the role of Operations and Network Executive. The successful candidate will be responsible for ensuring the smooth execution of day-to-day operational activities, coordinating between stakeholders to deliver reliable and timely services.Key Responsibilities:Expand our...

We are seeking an experienced leader to take charge of a key center, overseeing sales and marketing efforts, school outreach, lead collection, calling, and admission.Key ResponsibilitiesLeading the daily operations at the center, coordinating with headquarters and various functions and departments.Motivating the sales and marketing staff through regular...

Job Opportunity: Operations ManagerAs a senior manager, you will oversee the day-to-day operations of our voice process. This entails managing a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) & Service Level Agreements (SLAs).Main Responsibilities:Manage call quality, customer satisfaction, and agent...

Digital Innovation LeaderOur organization seeks an accomplished professional to spearhead digital initiatives across our call center operations. The ideal candidate will possess a strong background in digital strategy, digital operations, or customer experience and have expertise in call center tools, platforms, and KPIs.Key Responsibilities:Develop and...

Job Title:Expert Verint SpecialistJob Description:Our company is seeking a skilled Verint specialist to support our global data centers, private hosted cloud, and on-premise locations. The ideal candidate will have a strong background in WFO technologies, server components, desktop applications, and telephony integrations.The successful candidate will...