Customer Relationship Supervisor

2 days ago

Mumbai Central Mumbai Maharashtra, India DMS Global Full time

**Job purpose**

**Duties and responsibilities**

Below are the job responsibilities for the account manager, however, the job is not solely limited to the below

**Manage a portfolio of accounts**

** Develop positive relationship with clients

**Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and

competitors, demonstrating the ability to think on one's feet.

**Skills & Competencies**
- Capability to work both independently and collaboratively within a team
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.

**Qualifications**
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)

**Job Types: Full-time, Permanent**

**Salary: $1000 US dollars**

**Experience**:

- Customer Service, Client Managing, Hospitality: 1 year (preferred)

**Education**:

- Bachelor's (required)

**Location**:
**License**:

- Driving (required)

**Language**:

- English (required)

**Application Question(s)**:

- Are you currently living in Mumbai? You must already live in Mumbai, otherwise will not be considered.

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service, Client Managing, Hospitality: 1 year (preferred)

*Sales/Selling: 2 years (required)

Pay: ₹87,824.00 per month

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