Technology Support Iii

**JOB DESCRIPTION**
We have an exciting and rewarding opportunity for you to take your career to the next level.

As a Technology Support III at JPMorgan Chase within the Corporate & Investment Bank Markets Technology Securitized Products Team, you will provide hands-on support, and implementing a high quality Production Management standard. You will also partner with colleagues in Pricing Direct Technology Engineering, Site Reliability Engineering, Sales and Front Office to drive the future state technology architecture and strategy. You will have significant opportunities to work with Trading & Technology stakeholders, and work on a wide variety of technologies.

**Responsibilities**:

- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
- Work on global production management objectives and develop meaningful relationships to achieve common goals.
- Implement robust monitoring to proactively identify system issues and perform Start of Day checks.

**Required qualifications, capabilities, and skills**:

- Bachelor’s degree or equivalent experience in a software engineering discipline
- Experience and expertise in troubleshooting, resolving, and maintaining information technology services
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Practical experience with public cloud
- Knowledge on Change management, incident management and Problem management
- Excellent Communication Skills

**Preferred qualifications, capabilities, and skills**:

- Working knowledge in one or more general purpose programming languages and/or automation scripting, plus an interest in learning other coding languages and skills as needed

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.