▷ Apply Now: Technology Support Iii-business Analyst

Propel operational success with your expertise in technology support and a commitment to continuous improvement As a Technology Support III-Business Analyst team member in Corporate Investment Bank Payments Technology Team you will ensure the operational stability availability and performance of our production application flows Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure Required qualifications capabilities and skills 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Excellent verbal and written communication skills Strong analytical and problem-solving skills Ability to translate technical aspects to non-technical audiences Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library ITIL framework Preferred qualifications capabilities and skills Experience with Grafana Geneos and Splunk and the data analysis of the outputs Knowledge of the Payment process rails such as Real Time Payments Automated Clearing House Payment FX processing Wires Push to Card eWallet and JPM Coin will be beneficial Intermediate knowledge and use of PowerPoint and Excel for client facing presentations Knowledge of one or more general purpose programming languages or automation scripting About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Corporate Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world s important corporations governments and institutions You ll develop solutions that help the bank provide strategic advice raise capital manage risk and extend liquidity in markets spanning over 100 countries around the world