Associate (Platform)

6 days ago

Noida Uttar Pradesh, India Nasscom Full time

The Platform Support & Quality Assurance Specialist will be responsible for ensuring seamless platform operations, proactive issue resolution, data reconciliation, and documentation management. The role requires a strong analytical mindset, excellent coordination skills, and a keen eye for process improvement.

**Job Details**:
**Location, Department Unit and Reporting**:
Location: Noida

Department: IT-ITeS Sector Skills Council Nasscom

Reporting To: Platform Lead

**Basic Functions/ Job Responsibility**:
**1. First Level Support for Platform Issues**
- Address platform-related queries and resolve minor tickets efficiently.
- Collaborate with relevant teams to address major issues requiring technical fixes.

**2. Support Governance for Platform Issues**
- Monitor weekly ticket closures across L1 and L3 teams.
- Identify delays and escalate concerns to the internal support team.

**3. Quality Assurance**
- Conduct daily platform monitoring to detect performance issues, user flow inefficiencies, UI/UX improvements, and potential bugs proactively.

**4. Data Sanity & Reconciliation**
- Perform fortnightly/monthly reconciliation of assessment data between various systems.
- Verify data consistency to ensure learners meeting the criteria have appropriate records in place.
- Conduct data reconciliation between multiple stakeholders.

**5. Documentation & Compliance**
- Create, maintain, and version-control all related documents (DDD, Workflows, BRD/PRD, etc.).
- Secure necessary approvals for document finalization.

**6. Course & Content Partner Onboarding**
- Conduct regular meetings with technology partner to oversee integration and configuration timelines.
- Facilitate coordination among stakeholders to mitigate delays.
- Guide teams to ensure timely completion of relevant steps.

**Knowledge, Skills, Qualifications, Experience**:
**Organizational Values**:
Our organization is committed to fostering excellence, collaboration, and innovation. The Platform Support & Quality Assurance Specialist will be expected to embody these values:

- ** Integrity & Accountability**: Uphold transparency in all processes while taking ownership of tasks.
- ** Customer-Centric Approach**: Prioritize user experience and satisfaction while addressing platform concerns.
- ** Continuous Improvement**: Proactively identify inefficiencies and suggest improvements for optimal performance.
- ** Collaboration & Teamwork**: Foster strong cross-functional relationships to drive seamless operations.
- ** Innovation & Adaptability**: Embrace emerging technologies and adapt to evolving business needs.

**Required Skills & Qualifications**:

- Bachelor's/master’s degree in computer science, IT, or a relevant field.
- Strong understanding of platform operations and support systems.
- Experience with data reconciliation and documentation management.
- Excellent problem-solving and communication skills.
- Ability to coordinate with multiple stakeholders effectively.

**Preferred Qualifications**:

- Prior experience working in platform governance or quality assurance roles.
- Knowledge of UI/UX best practices and issue detection methodologies.

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