Reservation & Ticketing Executive

1 day ago

Ahmedabad Gujarat, India KK HR services Full time

The Ticketing Executive is responsible for handling ticketing operations, including booking, issuing, and reissuing tickets for clients. The role requires attention to detail, excellent communication skills, and a good understanding of ticketing software and travel regulations.

**Key Responsibilities**:

- Book, issue, reissue, and cancel air, rail, or event tickets through GDS or other booking platforms (e.g., Amadeus, Galileo, Sabre, etc.).
- Manage customer inquiries and provide travel/ticketing solutions as per their needs.
- Maintain accurate records of all bookings, cancellations, refunds, and reschedules.
- Process payments and issue receipts or invoices.
- Keep updated with airline rules, fare structures, promotional offers, and policies.
- Coordinate with travel partners, airlines, or event organizers for seamless ticketing services.
- Handle client complaints or problems in a professional and timely manner.
- Provide after-sales support to ensure client satisfaction.
- Prepare daily, weekly, or monthly ticketing reports.

**Requirements**:

- **Education**: Minimum High School Diploma; a degree in Travel & Tourism or related field is a plus.
- **Experience**: 1-3 years in ticketing or a related customer-facing role.
- **Skills**:

- Knowledge of GDS systems (Amadeus, Galileo, Sabre) preferred.
- Strong customer service and communication skills.
- Detail-oriented and organized.
- Ability to multitask and handle pressure.
- Basic accounting skills and familiarity with payment systems.

**Preferred Qualifications**:

- Certification in Airline Ticketing / Travel and Tourism.
- Multilingual ability is an advantage.

**Work Environment**:

- Office-based / Travel desk / Airport counter (as applicable).
- May require flexible working hours, including weekends or holidays.

Pay: ₹27,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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