E-commerce Executive

4 days ago

Bengaluru Karnataka, India RIPSIL Automation Pvt Ltd Full time

Key Responsibilities
- **Product Listing & Catalogue Management**:

- Uploading and maintaining product listings (title, description, images, variants) on website and/or marketplaces.
- Managing stock levels, SKU management, coordinating with inventory/warehousing teams.
- **Website & Platform Operations**:

- Monitoring website performance (product page load, broken links, user experience issues).
- Coordinating with tech/design teams for updates, promotions, site upkeep.
- **Order Fulfillment & Customer Service Support**:

- Overseeing order processing, tracking shipments, returns / replacements / refunds process.
- Ensuring delivery performance meets service level agreements.
- **Digital Marketing & Promotions**:

- Assisting in planning and executing online promotions, discounts
- **Analytics, Reporting & Optimization**:

- Monitoring key metrics: sales, traffic, conversion rate, AOV (average order value), cart abandonment, returns, customer feedback.
- Generating regular reports; suggesting improvements based on data (e.g., which product types are underperforming, which categories need promotional focus).
- **Vendor & Supplier Coordination**:

- Liaising with suppliers for product procurement, ensuring quality checks, timely stock delivery.
- Ensuring licensing / authenticity compliance of merchandise.
- **Customer Experience & Branding**:

- Ensuring product imagery / packaging / product information maintains high brand standards.
- Responding to or coordinating customer queries related to order issues, product details, etc., in a timely manner.

Required Skills & Qualifications
- Bachelor’s degree (Commerce / Business / Marketing / related field) or equivalent work experience.
- **1+ years** of e-commerce / online retail experience.
- Familiarity with e-commerce platforms / CMS (Shopify, Magento, WooCommerce, or custom) and marketplace integrations.
- Good understanding of digital marketing basics (SEO for product listings, online campaigns, social media).
- Strong Excel / Google Sheets skills, ability to work with data, generate insights.
- Good communication skills (written & verbal); attention to detail.
- Comfortable working in fast-paced environment; ability to multitask and manage deadlines.
- Passion / interest in pop culture, collectibles, and trends — helps in understanding product appeal and customer profiling.

**Job Type**: Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person

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