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Customer Support Executive

2 weeks ago

Mumbai Maharashtra, India BECO Full time

**Customer Support Executive**

Introducing BECO - a revolutionary home care brand that is dedicated to sustainability and eco-friendliness. At Beco, we're not just about making eco-friendly products - we're about creating a sustainable future for all. We're a Mumbai-based startup that's passionate about promoting sustainable living and reducing plastic waste. And we're looking for like-minded individuals to join us on our mission to change the world

As part of the Beco team, you'll get to work with a group of amazing people who share your passion for the environment and sustainability. You'll have the chance to contribute to the development of exciting, innovative products that are helping to make the world a better place.

**Key Responsibilities**:
1. Improve conversion ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process.

2. Customer Feedback: Gather and analyse customer feedback through surveys, feedback forms, and other channels. Actively listen to customer suggestions, complaints, and concerns, and take appropriate actions to address them.

3. Problem Solving: Identify and resolve customer problems in a timely and efficient manner. Collaborate with internal teams, such as technical support or sales, to provide comprehensive solutions and ensure customer satisfaction.

4. Customer Retention: Implement strategies and initiatives to enhance customer retention rates. Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services.

**Requirements**:

- Excellent and persuasive communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Empathy and a customer-centric mindset
- Good organizational and time management skills
- Proficiency in customer relationship management (CRM) software and other relevant tools
- Previous experience in customer service and outbound sales or a related field is preferred

**Salary**: ₹300,000.00 - ₹350,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Can you join immediately ? If no, then what is your notice period ?
- What is your current & expected CTC ?

**Language**:

- English (preferred)

Work Location: In person