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Operations Associate

3 weeks ago

Malad Mumbai Maharashtra, India Evyan Mobility Private Limited Full time

Evyan Mobility Private Limited is seeking a highly organized and detail-oriented Operations Associate to join our innovative team. In this role, you will be instrumental in managing our fleet of electric vehicles, coordinating rental bookings, and ensuring seamless operations to deliver exceptional customer experiences. If you’re passionate about sustainable transportation, possess strong organizational skills, and thrive in a dynamic environment, this opportunity is perfect for you.

**Responsibilities**:

- **Fleet Management**: Oversee the electric vehicle fleet, ensuring maintenance, repairs, and cleanliness to keep vehicles in top condition for rentals.
- **Rental Coordination**: Process rental bookings, manage vehicle allocation and scheduling, and coordinate pick-up and drop-off procedures with customers.
- **Customer Service**: Deliver exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring a positive rental experience.
- **Vehicle Inspections**: Conduct pre
- and post-rental vehicle inspections, document damages or issues, and coordinate repairs or billing as necessary.
- **Record Maintenance**: Maintain accurate records of vehicle inventory, maintenance logs, rental agreements, and customer information in the rental management system.
- **Cross-Functional Collaboration**: Work closely with sales, marketing, and finance teams to streamline operations, optimize fleet utilization, and enhance customer satisfaction.
- **Process Improvement**: Assist in developing and implementing operational policies, procedures, and quality control measures to boost efficiency and uphold company standards.
- **Industry Awareness**: Stay informed about electric vehicle trends, sustainable transportation practices, and rental industry regulations.

**Qualifications**:
**Education**: Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent work experience).

**Experience**: Previous experience in operations, fleet management, or customer service roles preferred.

**Skills**: Familiarity with electric vehicles and sustainable transportation concepts is a plus.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills. o Detail-oriented with a commitment to accuracy.

Proficient in rental management software, computer systems, and Microsoft Office Suite.

**Other Requirements**:
Valid driver’s license and a clean driving record.

Flexibility to work occasional weekends, holidays, or extended hours, as needed.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Paid time off

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 02/02/2025