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Recovery Agent

2 weeks ago

Hyderabad Telangana, India Bijliride Private limited Full time

**Roles and Responsibilities**:
**1. Customer Outreach and Payment Collection**: - Contact customers listed in the recovery database to discuss and arrange the payment of overdue amounts. - Conduct follow-up calls as necessary to ensure payments are received within agreed timelines.

**2. Route Planning and Execution**:

- Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes. - Visit customers' locations to discuss overdue payments or recover assets as required.

**3. Standard Operating Procedures (S.O.P.) Compliance**: - Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively. - Ensure all actions taken are documented and reported in line with company policies.

**4. On-Site Recovery Operations**: - Independently visit defaulters to negotiate payments or recover vehicles as per company guidelines. - Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation.

**5. Deadline Management**:

- Work diligently to meet deadlines set by the operations manager for recovering payments and assets. - Report progress and any challenges faced to the manager in a timely manner.

**6. Interpersonal Skills**: - Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively. - Maintain a calm and professional demeanor, even in difficult or high-pressure situations

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: On the road