
E-commerce Associate
1 week ago
**Key Responsibilities**:
**Order Management**
- Process incoming online orders, ensuring accuracy and timeliness.
- Monitor order statuses and troubleshoot any processing issues.
- Verify order details such as product quantity, shipping addresses, and customer requirements.
**Inventory Coordination**
- Collaborate with the inventory team to check product availability.
- Update inventory levels in the system to prevent stockouts or overselling.
- Report low stock levels or inventory discrepancies to relevant teams.
**Shipping and Logistics**
- Coordinate with shipping carriers to ensure timely dispatch and delivery.
- Generate shipping labels, invoices, and packing lists.
- Track shipments and handle any delivery-related issues.
**Customer Service Support**
- Address customer inquiries regarding order status, shipment, and returns.
- Resolve order discrepancies, replacements, and refunds in collaboration with the customer support team.
- Provide excellent post-purchase customer support.
**Order Data Management**
- Maintain accurate records of processed orders, returns, and refunds.
- Generate reports on order fulfillment rates, processing times, and other KPIs.
- Use data insights to identify areas for improvement in order processing.
**Quality Control**
- Conduct regular quality checks on packed orders to ensure product accuracy.
- Ensure packaging meets company standards for safety and presentation.
Pay: ₹8,086.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Morning shift
Supplemental Pay:
- Overtime pay
**Experience**:
- E-commerce: 4 years (preferred)
Work Location: In person
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