Customer Care Executive
2 weeks ago
**Job Title: Punjabi Telecaller - Banking Process**
Location: Bhawna Plaza, Bodla, Agra
Department: Banking Customer Support / BPO
**CTC & Salary**
CTC: ₹18,000 per month
In-Hand Salary: ₹14,400 per month
**Working** **Details**
Working Days: 6 Days a Week
Shift Timings: Rotational Shifts
Week Off: Rotational Week Off
**Responsibilities**:
1. Handle customer calls related to banking services in Punjabi and Hindi
2. Assist customers with account details, transactions, card issues, and other banking queries
3. Ensure 100% accuracy and security in customer data handling
4. Provide timely resolutions and escalate cases when necessary
5. Maintain compliance with banking regulations and data protection policies
6. Meet performance and quality benchmarks set by the process
1. Fluency in Punjabi & Hindi (spoken)
2. Minimum qualification: 12th pass / Graduate
3. Strong communication and customer service skills
4. Ability to work under pressure in a fast-paced environment
5. Basic knowledge of banking terms and services is a plus
**Benefits**
1. PF & ESIC as per government norms
2. Gratuity
3. Paid Leaves
4. Employee engagement and career advancement opportunities
Join Teleperformance, Agra - Be a part of a trusted team delivering excellence in banking customer service
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,400.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Language**:
- Punjabi (required)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7017414257
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