Customer Success Executive

2 weeks ago

Delhi, India Beechi Vidya Kendra Full time

Full Time- Delhi, Work From Home- Posted 1 hour agoPlease find the JD for Customer Success Executive. The requirement is for 1 position on permanent role in Delhi.

The Company Customer Success Executive team helps customers successfully adopt and leverage Company products and services. CS Executive contributes significantly to the Company operations performance objectives. Reporting to the head of Customer Success, you will work closely with other teams, such as Sales, Operations, Marketing and Product, to ensure customers Success, you will work closely with other teams, such as Sales, Operations, Marketing and Product, to ensure customers are completely satisfied and that sales targets with existing customers are achieved.

**Responsibilities**

On-boarding customers and supporting the use of Company products at launch of the customers project

Ensuring customers achieve their adoption and success targets

Execute a customer success plan devised by your manager for each customer

Conducting training sessions and periodic health checks

Provide regular status reports to stakeholders on progress against established goals and manage account escalations

Communicating across teams, key customer feedback and data points

Ensuring optimum account performance and smooth business processes

**Skills and Experience**

***
Implementing new and improved business processes for managing and expanding customer accounts Managing relationships and networking across many different functions in a fast-moving business environment Developing and implementing an effective strategic account plan through collaboration with other team members Proactive and ability to anticipate customer needs and requirements Effective professional discipline, organization, management and communication
- **Challenges**
Sustained engagement with high-performance customers Ensuring smooth on-boarding of new users at a time Addressing the professional development needs of diverse workforces, across multiple disciplines within a retail and lifestyle business**PREFERRED FEMALE CANDIDATES**
**ONLY**

**Job Features**:

- Job Category- IT

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