Customer Support Associate

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

**Responsibilities**:

- Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure timely resolution of customer issues
- Follow communication procedures, guidelines, and policies

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

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