Customer Support Associate
7 days ago
**Responsibilities**:
- Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure timely resolution of customer issues
- Follow communication procedures, guidelines, and policies
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Work Location: In person
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