Microsoft Customer Engagement Supervisor 1

2 weeks ago

Bengaluru Karnataka, India RSM Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**Overview**

RSM US India (USI) supports RSM U.S. risk consulting, transaction advisory, technical accounting, financial consulting, technology and management consulting, tax and assurance engagement teams by providing access to highly skilled professionals for repeatable business processes over an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms.

**Dynamics 365 Customer Engagement - Senior Functional Consultant**

**Key Responsibilities**
- Unit testing business processes
- Technical writing and documentation
- Data conversion, including transformation and loading data into D365
- Work closely with US counterparts to manage workload and client deliverables
- Coach and mentor junior resources (talent development)
- Oversee client delivery and quality on assigned projects

**Qualifications**
- 3+ years of functional hands-on experience with D365
- Fluent in English
- Strong communication and interpersonal skills
- Knowledge of key end to end business processes including but not limited to:

- Lead to Order
- Field Service
- Expertise in Power Automate, Power Pages, Power BI, Power Apps
- Implementation experience with CE Apps and in their order.
- CE Apps are - Sales, Customer Service, Marketing, Field Service, Project Operations

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