Ciel/sel/28136: Dgm Operations

3 days ago

Mumbai, India CIEL HR Services Full time

**Location**: Bhiwandi

Key Responsibilities

Oversee and ensure smooth functioning of multiple warehouses in the region

Define SOPs and Ensure smooth onboarding and operations of clients

Define the KRA's of the team members and monitor them regularly. Mentor, coach and motivate the employees to meet their KRA's.

Ensure all client SLAs are adhered to

Manpower management and retention

Conduct monthly, quarterly, and annual KRA discussions with the operations managers and submit reports, provide feedback and drive improvements.

Responsible for ensuring customer retention and delight

Coordinate with the various functions within the organization to manage internal and external deliverables.

Manage contracts and relations with various stakeholders, vendors, customers, partners, etc

Ensure compliance with applicable laws, evaluate risk, and lead quality assurance efforts.

Good to Have

Experience handling b2c e-commerce operations for large clients across multiple warehouses/ fulfillment centers

Ability to manage large teams

Comfortable in a fast paced, dynamic environment

Tech-savvy and understanding of platforms of various OMS and WMS systems like Unicommerce, Vinculum etc.

Excellent communication, analytical and presentation skills.

Experience leading large teams and working with senior leaders across functions

**Qualification**: Postgraduate/MBA with 5+ years of experience or undergraduate with 8+ years of experience.

6 days working, work from office.

Will require a bit of traveling too as more warehouses are to be opened in west region

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