Ciel/sel/28136: Dgm Operations
4 days ago
**Location**: Bhiwandi
Key Responsibilities
Oversee and ensure smooth functioning of multiple warehouses in the region
Define SOPs and Ensure smooth onboarding and operations of clients
Define the KRA's of the team members and monitor them regularly. Mentor, coach and motivate the employees to meet their KRA's.
Ensure all client SLAs are adhered to
Manpower management and retention
Conduct monthly, quarterly, and annual KRA discussions with the operations managers and submit reports, provide feedback and drive improvements.
Responsible for ensuring customer retention and delight
Coordinate with the various functions within the organization to manage internal and external deliverables.
Manage contracts and relations with various stakeholders, vendors, customers, partners, etc
Ensure compliance with applicable laws, evaluate risk, and lead quality assurance efforts.
Good to Have
Experience handling b2c e-commerce operations for large clients across multiple warehouses/ fulfillment centers
Ability to manage large teams
Comfortable in a fast paced, dynamic environment
Tech-savvy and understanding of platforms of various OMS and WMS systems like Unicommerce, Vinculum etc.
Excellent communication, analytical and presentation skills.
Experience leading large teams and working with senior leaders across functions
**Qualification**: Postgraduate/MBA with 5+ years of experience or undergraduate with 8+ years of experience.
6 days working, work from office.
Will require a bit of traveling too as more warehouses are to be opened in west region
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