
Guest Relation Executive
16 hours ago
**Key Responsibilities**
- **Guest Reception & Assistance**:
- Greet and welcome guests upon arrival, assisting with check-in/check-out procedures.
- Provide information about resort facilities, amenities, and local attractions.
- Address guest inquiries and requests promptly, ensuring a high level of satisfaction.
- **Personalized Guest Service**:
- Anticipate guest needs and preferences, offering tailored services to enhance their stay.
- Maintain and update guest profiles to personalize future interactions.
- **Complaint Resolution**:
- Handle guest complaints or concerns with empathy and professionalism.
- Collaborate with relevant departments to resolve issues swiftly and effectively.
- **Coordination with Departments**:
- Liaise with housekeeping, food & beverage, and other departments to fulfill guest requests.
- Ensure timely communication of guest preferences and special requirements.
- **Feedback Collection & Reporting**:
- Encourage guests to provide feedback on their experience.
- Compile daily and monthly reports on guest satisfaction and service quality.
- **Administrative Duties**:
- Maintain accurate records of guest interactions and transactions.
- Assist in managing guest reservations and cancellations.
- **Event Coordination**:
- Support the organization of special events or activities for guests.
- Ensure smooth execution of events, addressing any guest needs during the process.
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Work Location: In person
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