Guest Service Associate- Housekeeping

6 days ago

Bengaluru, India IBIS Full time

Company Description
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Description**:

- To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
- Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
- Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.

**Qualifications**:
Any Degree or Diploma in Hotel Management

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