Product Advisor

2 days ago


T Nagar Chennai Tamil Nadu, India Buoyant tech solutions Full time

apna.co

**Key Responsibilities**:

- **Consultative Sales**: Engage with prospective users to comprehend their matchmaking requirements and goals, offering tailored product solutions such as membership plans and premium features that align with their needs and budget.
- **Customer Engagement**: Build strong relationships with new and existing users, providing ongoing support, answering queries, and offering advice on how to maximize their chances of finding a suitable match.
- **Cross-Selling & Upselling**: Identify opportunities to upsell or cross-sell premium services, including profile boosts, matchmaking assistance, and other value-added features that enhance the user experience.
- **User Onboarding**: Assist new users with the registration process, guide them in creating effective profiles, and recommend strategies to improve their chances of finding the right match through the platform.
- **Follow-ups**: Actively follow up with leads, potential users, and existing customers to ensure satisfaction with their subscription, resolve any issues, and help them achieve their matchmaking goals.
- **Sales Target Achievement**: Work towards meeting and exceeding individual and team sales targets, focusing on generating new subscriptions and retaining customers.
- **Customer Feedback**: Collect user feedback to provide valuable insights into user experiences, challenges, and preferences, and communicate this with the product team to improve services.
- **Collaboration**: Work closely with the sales and customer support teams to ensure seamless communication and service delivery, helping to create a positive, user-focused experience.

Pay: Up to ₹300,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person


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