Customer Support Representative

11 hours ago

Powai Mumbai Maharashtra, India Lifespark Technologies Full time

Lifespark Technologies is a MedTech startup working to create medical devices and digital health solutions in the Neurological diseases domain. Lifespark Technologies is incubated at IIT Bombay. Lifespark is one of the most promising startups in the Assistive Tech space in India and has been honored with several National and International awards, and was also recently featured on Shark Tank India. Our mission is to create seamless, persistent, and affordable healthcare solutions. We are looking for a **customer support representative** to join our growing team

**Responsibilities**:

- Follow Up regularly with customers with and without outstanding issues
- Guide Parkinson's patients, who may be older adults, and their caregivers in correctly using our wearable mobility aid, WALK, and assist users in troubleshooting any technical issues they may encounter.
- Collaborate closely with the product development and engineering teams to address customer feedback and resolve issues effectively.
- Maintain accurate records and raise tickets in our CRM system according to customer interactions and required follow-up actions
- Stay updated on product features, updates, and best practices to provide informed support to customers.

**Requirements**:

- Proven experience in a customer support or similar role, preferably in the healthcare or medical device industry.
- Excellent communication and interpersonal skills, with the ability to empathise with patients and caregivers.
- Patience and compassion when assisting older adults or individuals with mobility challenges.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools.

**Location : IIT Bombay, Mumbai**

**Working mechanism : In-person**

**Working Days
- Mon-Sat 9AM-5PM**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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