Customer Service Representative

4 days ago

Powai Mumbai Maharashtra, India Meraqui Ventures Pvt Ltd Full time

Job Responsibilities:
order assistance and product information in an efficient and professional manner.
- Working in an Inbound process, providing knowledgeable answers to questions about our product,

pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of

issues.
- Go the extra mile to engage with Customer Requirements

Qualifications:

- Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical

Instrumentation would be preferable.
- Good communication and presentation skills
- Strong telephone etiquettes to satisfy various customer situations
- Customer-focused with the ability to adapt/respond to different scenarios
- Friendly/professional and Ambitious person
- Problem-solving skills, ability to multitask, prioritize, and manage time
- Ability to work independently and in a team environment and to escalate issues as appropriate.

As a Customer Service Representative, you would have the chance to work with a great team with immense

learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a

full-time opportunity and all the responsibilities will have to be completed while working from office.

Role: Customer Service Representative

CTC: INR 18,000/--26,000/- (Take home salary)

Minimum Requirements: HSC

Work Timings: For Male
- Fixed afternoon shift (1 PM-10 PM or 2 PM-11 PM)

For Female
- Fixed afternoon shift 12 PM-9 PM

Working Days: 6 days working Monday to Sunday (1 Fixed week off

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)
- Marathi (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

**Speak with the employer**
+91 6355124247

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